Member Engagement Coordinator
The Forward is hiring a full-time Member Engagement Coordinator to join our growing membership team. This exciting opportunity is for someone who loves connecting with people, is energized by mission-driven work, and wants to interact with our audience and help grow membership and revenue for one of the most influential Jewish media organizations in the country.
Key Responsibilities
- Membership & Customer Service: Respond to member and donor inquiries via email, phone, and web forms in a timely and professional manner. Assist supporters with donations, recurring gifts, account updates, renewals, and membership questions. Troubleshoot member access and newsletter subscription issues.
- Membership Operations: Maintain and update member and donor records in Salesforce. Process donations, acknowledgments, and recurring gift updates. Assist with membership fulfillment and donor acknowledgment processes.
- Member Engagement & Retention: Support membership renewal and retention campaigns. Assist with onboarding communications for new members. Help execute email campaigns, newsletters, and engagement initiatives.
- Events & Community Engagement: Assist with planning and coordination of member events, webinars, and community programs. Support event communications, registrations, and attendee follow-up.
- Data Management: Maintain accurate donor records, assist with reporting, and support data cleanup projects.
Requirements
1+ years of experience in customer service, nonprofit membership, fundraising, audience engagement, or administrative support. Strong written and verbal communication skills, excellent organizational skills, and attention to detail. Comfortable working with databases and spreadsheets. Experience with Salesforce or CRM systems preferred. Experience with email platforms such as Mailchimp or Beehiiv is a plus. Passion for the Jewish community and our mission is essential.